Reference

How jili1655 Handles Your Personal Information

This Privacy Policy covers exactly what data we collect when you open an account, make a deposit through GCash, Maya, or InstaPay, and move around the platform.

Account data protectionGCash, Maya, InstaPay transaction privacyYour right to access or delete dataNo third-party sale of your infoMobile session data handled securely
jili1655 How jili1655 Handles Your Personal Information
HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We apply security measures to your account data at rest and in transit. Here is how we handle the four areas you are most likely to ask about — cookies, account security, data retention, and requesting changes to your information.

Cookies and Tracking We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can clear cookies through your browser or mobile settings at any time without losing your account data.
Account Security Practices Your password is stored as a hashed value — we never see it in plain text. Login attempts from unfamiliar devices trigger an OTP sent to your registered mobile number before access is granted.
Data Retention Period We keep your account records for as long as your account is active and for the period required by applicable law after closure. Transaction logs — including GCash and Maya deposit records — follow the same retention schedule.
Requesting Changes or Deletion You can ask us to correct your registered details or request deletion of your account data. Requests are handled via live chat or email; eligibility to delete depends on local law and any open transaction obligations.
REACH OUR PRIVACY TEAM

Contact Us About Your Data

If you have a question about this policy, want to request your data, or need to report a privacy concern, our support team handles these requests directly. You can reach us through live chat inside your account dashboard, by email, or through the in-app help widget on mobile. We aim to acknowledge data-related requests within one business day and resolve them as quickly as your case allows.

Team online

Live Chat

Open your account dashboard and tap the chat icon. Our team picks up privacy and data queries there — no need to call.

Email Support

Send your data request or privacy concern to our support email. Include your registered mobile number so we can locate your account.

In-App Help Widget

On mobile, the help widget sits in the bottom corner of the lobby. Tap it to submit a privacy query without leaving the app.

Frequently Asked Questions About This Policy

These are the questions we hear most often about how we handle personal data, what your rights are, and how to act on them. Each answer is specific to how jili1655 operates for eligible Philippines accounts.

We collect your name, mobile number, email address, and any payment reference you submit — such as your GCash or Maya account details used for deposits and withdrawals.

We only share data with payment processors like InstaPay or GCash to complete your transactions. We do not sell your personal information to marketers or unrelated third parties.

Contact our team via live chat in your account dashboard or by email. Include your registered mobile number and we will locate your records and respond within one business day.

Yes, where local law permits. Submit a deletion request through live chat or email. Requests with open transactions or legal holds may be partially delayed until those obligations are cleared.

Transaction data is encrypted in storage and during transfer. Access is restricted to staff who need it to process your payment or resolve a dispute — no broader internal access is permitted.

We retain records for the period required under applicable law after account closure. Once that period ends, your personal data is deleted or anonymised in line with our retention schedule.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.